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Amazon announces new wireless earbuds, Echo Buds, at an celebration in Seattle on Sept. twenty five, 2019.

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CNBC | Todd Haselton

Amazon on Wednesday despatched an e-mail to people who bought its Echo Buds headphones warning them to update their application. It reported in “incredibly uncommon scenarios” the headphones can overheat when charging.

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The Echo Buds were being launched in drop 2019 and compete with Apple AirPods. They provide quick obtain to Amazon Alexa, come with their personal charging case and aspect Bose sound reduction. The email to customers claims a computer software update addresses the “probable safety danger” and “improves the very long-time period overall performance of Echo Buds’ batteries.”

“We just lately identified that in really unusual conditions it is attainable for Echo Buds to overheat though in the charging circumstance. Out of an abundance of warning, we produced an above-the-air computer software update that addresses this likely concern,” an Amazon spokesperson advised CNBC.

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Amazon’s web-site states the Echo Buds are out of stock right until Aug. 15. The corporation did not say if that hold off might be associated to a hardware update.

Here is the complete email Amazon despatched customers and recommendations on how to update if you personal a pair of Echo Buds:

We are creating to inform you about an important software package update for your Echo Buds.

The protection of our customers is our prime priority. We just lately decided that in very uncommon conditions it is attainable for Echo Buds to overheat when in the charging case. Out of an abundance of caution, we have released a software program update that addresses this probable security chance and improves the extensive-phrase performance of Echo Buds’ batteries.

Making use of the Computer software Update

You will instantly obtain the update when your Echo Buds join by using Bluetooth to your cell phone and the Alexa application.

To validate the update:

· Open the Echo Buds scenario (guarantee both of those buds are in the scenario)

· Confirm that your Echo Buds are Bluetooth linked to your phone

· Open up the Alexa app and find “Equipment” in the base right

· Pick “Echo & Alexa” then “Echo Buds”

· Scroll to the “About” part at the bottom of the page

· Validate that your product is running software program model 318119151 or better

If you have a distinct software package edition, abide by these directions to initiate the computer software update:

· Open the lid of the situation with the Echo Buds inside and verify that they are related to Bluetooth on your cellphone and the Alexa application

· Verify that your Echo Buds and scenario are at least thirty% billed

· Shut the case lid with the Echo Buds inside, and retain inside Bluetooth assortment of your mobile phone for thirty minutes

· Check out that the software program model is 318119151 or increased, subsequent the recommendations above

If you purchased this item for someone else, make sure you notify the recipient straight away and present them with this information and facts. We regret any inconvenience this could trigger and thank you for getting the time to ensure you obtained the computer software update. If you have inquiries about how to use the update, remember to get in touch with us at https://www.amazon.com/speak to-us.

Sincerely,

The Echo Buds workforce

Amazon also claimed prospects who did not sign-up their gadgets will need to follow these guidelines:

To register your system, be sure to:

· Obtain the most up-to-date model of the Alexa app on your cellular phone

· Open the lid of the Echo Buds scenario (ensure both of those buds are in the circumstance)

· Confirm that your Echo Buds are Bluetooth connected to your cell phone

· Activate your Echo Buds in the Alexa app by choosing “Products” in the bottom proper, then “+” on the prime proper of the display screen, followed by “Include System”>”Amazon Echo”>”Echo Buds”, then follow the prompts on the display

· Verify that your Echo Buds and situation are at the very least thirty% billed

· Shut the case lid with the Echo Buds inside, and continue to keep in Bluetooth vary of your cellphone for thirty minutes

To ensure the update:

· Open up the Echo Buds scenario (be certain equally of your buds are in the case)

· Ensure that your Echo Buds are Bluetooth linked to your phone

· Open up the Alexa application and pick “Units” in the bottom right

· Pick “Echo & Alexa” then “Echo Buds”

· Scroll to the “About” area at the base of the site

· Confirm that your device is operating application model 318119151 or greater


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