A person who had damaged his hip was taken to hospital strapped to a plank at the back of a van after his granddaughter was instructed no ambulances had been accessible.
Nicole Lea discovered Melvyn Ryan behind the door of his home after he pressed an emergency name button round his neck.
When she acquired there she found the 89-year-old Suez Crisis veteran additionally had a damaged shoulder.
The Welsh Ambulance Service mentioned Mr Ryan’s expertise was beneath the service it aimed to supply.
She mentioned she went to grandfather-of-eight Mr Ryan’s home, in Cwmbran, Torfaen, after being contacted simply after midnight on Friday.
She mentioned: “I didn’t waste any time in calling 999 and gave them my details. And they turned around and said they were unable to send anyone, there wasn’t any help to send and that I’d have to find a way of getting him there myself.”
The name handler suggested her to name the out-of-hours GP earlier than saying she needed to go to take care of different calls.
“I was just sat there then, on my own on the floor with my 89-year-old grandfather wondering how we were going to get out of this situation,” Ms Lea, from Pontypool, mentioned.
Ms Lea mentioned knew she needed to do one thing and saved her grandfather chatting as she figured issues out.
She didn’t name the GP as she thought it will be a waste of time.
“With my partner and my mum’s help we managed to come up with the idea of getting him onto a plank of wood and into the back of my partner’s van to get him up to hospital,” Ms Lea mentioned.
Once within the van he was pushed to Grange University Hospital, in Cwmbran.
“We got him onto this plank of wood, we secured him there, kept him as warm as possible, got him into the back of the van and took him straight up to hospital,” Ms Lea mentioned.
‘The stuff of nightmares’
“Mr Ryan has had what sounds like the most appalling of experience,” mentioned Dr Iona Collins, chairwoman of the British Medical Association (BMA) Cymru.
“How must the ambulance service feel when they are getting calls like this? Obvious its an emergency and they need help and they are unable to help,” she instructed Radio Wales Breakfast.
“This is the stuff of nightmares.”
However, Ms Lea mentioned the workers on the hospital had been “amazing”.
“It was just the utter shock of being told that no help was coming and the thought in my head was, ‘Oh my God, he’s going to die,” Ms Lea mentioned.
“I genuinely thought we were going to lose him. I didn’t think that we’d be able to get him there in time and safe enough because any slight movement could have killed him.”
She mentioned understanding the ambulance service was too stretched to ship assist was “horrifying”.
“We were very fortunate in the fact that we did have a large van and that I had family there that were able to come and assist,” Ms Lea mentioned.
“If I was on my own I can’t imagine how that situation would have panned out.”
“It’s just something that does not sit right in this day and age,” she mentioned.
Ms Lea mentioned she had sympathy for the NHS however was indignant the aged weren’t cared for “like they should be”.
Ms Lea mentioned: “I do believe something can be done and needs to be done about this situation it cannot continue the way it is.”
She mentioned her grandfather was doing effectively after having an operation on his hip.
“We’re very very lucky with the way things have panned out,” she mentioned.
Welsh Ambulance Service operations director, Lee Brooks, mentioned: “We are sorry to hear about Mr Ryan’s experience earlier this week, it is certainly below the level of service that we aim to offer.
“We recognize why this may be upsetting for each Mr Ryan and his household, as it’s for us and our folks as effectively,” he mentioned.
He invited Mr Ryan and his family to get in contact with the service so the matter could be investigated.
Welsh Ambulance Service boss, Jason Killens, said the service took a fifth more 999 calls than the previous weekend and 300% more 111 calls.
On Sunday the Welsh Ambulance Service declared a “enterprise continuity incident”, which has since been stood down.
Mr Killens mentioned: “There are a variety of issues coming collectively. We have gotten the chilly climate, we now have acquired the Christmas celebration season beginning to get below method and we now have acquired issues in the neighborhood about strep A.
“That has certainly driven a lot of that additional work in the 111 service.”
Mr Killens mentioned mixed with stress in well being, social and emergency care in Wales, this had led to ambulances being delayed in handing over sufferers at emergency departments.
“Patients did wait much longer over the weekend,” he mentioned.
Mr Brooks mentioned enterprise continuity incidents had been uncommon.
“The demand experienced at the weekend was unprecedented, we received in excess of 2,000 emergency 999 calls and received over 10,000 calls into NHS 111 Wales on both Saturday and Sunday,” he mentioned.
“Please only call 999 in a life-threatening emergency,” Mr Brooks mentioned.
“That’s a cardiac arrest, chest pain or breathing difficulties, loss of consciousness, choking, or catastrophic bleeding.
“If the state of affairs will not be a life-threatening emergency, then it is vital that you simply use one of many many alternate options to 999.”
Cwm Taf Morgannwg Health Board’s deputy chief operating officer, Sarah James, said high demand was ongoing.
She mentioned: “We need to reassure our communities that we’re working along with all of our key companions, together with the Welsh Ambulance Service and our three native authorities in Bridgend, Rhondda Cynon Taf and Merthyr Tydfil, to do all we are able to to enhance the state of affairs rapidly for our sufferers.
Aneurin Bevan Health Board mentioned it was coping with massive numbers of winter viruses.
This was placing “severe” stress on the system, it mentioned, together with on the kids’s emergency evaluation unit and GP providers.
“This morning, Monday, there were already more than 100 patients waiting in our emergency department by 10am,” a spokesman mentioned.
They warned anybody with out a life-threatening situation ought to be ready for an “exceptionally” lengthy wait.